Effective date 01.05.2025
This Privacy Policy describes how YouGO cars Montenegro (“we”, “our”, or “us”) collects, uses, and protects your personal data in accordance with the Montenegrin Law on Personal Data Protection (harmonized with EU GDPR standards).
1. Who We Are
YouGO cars Montenegro is a car rental company operating in Montenegro. Our registered address is Apart-Hotel Harmonia, Zavala, Budva 85310, and you can contact us at rentals@yougocars.me .
2. What Data We Collect
We collect the following personal data when you use our website or make a booking:
- Full name
- Email address
- Phone number
- Driver’s license information
- Rental details (dates, vehicle type, etc.)
- IP address and browser data (via cookies)
3. Purpose and Legal Basis for Processing
We process your data to:
- Confirm and manage reservations (contractual necessity)
- Contact you about your booking (contractual necessity)
- Comply with legal obligations (e.g. accounting and record-keeping)
- Improve our website and services (legitimate interest)
4. Cookies
Our website uses cookies to:
- Ensure website functionality
- Analyze user behavior (via analytics tools)
- Improve user experience You will be asked to consent to non-essential cookies upon your first visit.
5. Data Retention
We retain your data only as long as necessary to fulfill the purposes described above and comply with legal obligations. For accounting purposes, data may be kept for up to 10 years.
6. Data Sharing
We do not sell or share your personal data with third parties. Access to data is limited to authorized personnel of YouGO cars Montenegro.
7. Your Rights
Under Montenegrin data protection law and the GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request erasure of your data
- Restrict or object to processing
- File a complaint with the Montenegrin Agency for Personal Data Protection (www.azlp.me)
8. Security
We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration.
9. Contact
For any questions or requests regarding your data, please contact us at: rentals@yougocars.me
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page with a new effective date.